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1- Métier et formation

1- Basic Guidelines
Summary
2- International Civil Aviation Organisation
Summary
3- General Aviation
Summary
4- Phases of flight
Summary

2- Outils informatiques

Working with computers
Summary

3- Communication en français

4- Environnement professionnel

1- Exploring Customer Service in Travel and Tourism
Summary
2- Travel and Tourism
Summary

5- Comportements et attitudes professionnels

1- Customer services communication
Summary
2- Professionalism
Summary

6- Communication en anglais

English for Cabin crew
Summary
Grammar Fundamentals
Summary
English Advanced grammar
Summary
1-English language
Summary
2- English Grammar & Syntax
Summary
3-Unit 1.Foundations of human communication
Summary
4-Unit 2: Interpersonal Communication
Summary
5- Intermediate English as a Second Language
Summary

7- Approche client

1- Customer Service
Summary
2-Empathy
Summary
3- Customer service representative
Summary
4- Outstanding customer services
Summary

8- Interaction en situations professionnelles

1- Customer Service: Problem Solving and Troubleshooting
Summary

9- Mesures de sûreté

1- La sûreté de l'aviation
Summary
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