1- Basic Guidelines
Aicraft Types
Forum:
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Fly with us
No matter where you are, build your career as a flight attendant with the most reputed cabin crew training Institute in Morocco.
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Teaching is our life
A highly qualified certified Instructors are here to guide for developing your interpersonal skills and tracing your career. The only and One Institute.
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Our principal goal is to enable You to integrate the best career once graduated, hand by hand; we can make miracles. Prepare your degree.
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Cours disponibles
2- International Civil Aviation Organisation
Regulations background
3- General Aviation
General aviation knowledge and security checks
4- Phases of flight
Be aware of the phases of flight
Working with computers
Technology has become intertwined with nearly every aspect of our
lives. Many tasks like applying for jobs or shopping for clothes
have become digitized. And in the new world of work, basic
digital literacy can help job seekers unlock new opportunities.
If you are interested in learning more about computers but aren't
sure how to get started, then this course is for you. Join senior
staff instructor Garrick Chow as he covers the basics of working
with devices like computers, tablets, and smartphones. Using
jargon-free language, he demystifies unfamiliar concepts and
helps to solidify what you already knew.
1- Exploring Customer Service in Travel and Tourism
Customer services standard in Aviation
Enseignant: Imane El Sabah
2- Travel and Tourism
Travel and Tourism course
1- Customer services communication
How to communicate with customers
2- Professionalism
An overview on professionalism, including appearances.
English for Cabin crew
English for Cabin Crew is for people working in the aviation industry who want to improve their
communication skills, vocabulary, pronunciation and grammatical accuracy. It is designed to be used in class, but you can also use it on your own.
Grammar Fundamentals
Hello, I'm Judy,
and in this course I hope to take some of
that "Grr" out of
grammar. Trying to help you
memorize the numerous grammar
rules is not the purpose of this course.
Rather, the focus will be on applying they key
rules, and providing, as
much as possible, non-technical reasons
for why something should or shouldn't be
used
English Advanced grammar
Losing confidence in an idea—even a spectacular one—is easy if it's communicated in an email or letter riddled with grammatical errors. In this course, Judy Steiner-Williams helps you review basic grammar rules and then focuses on more advanced grammar principles such as using correct words, locating incorrect grammar in sentences and paragraphs, and reviewing parts of speech, punctuation, and proper sentence structure.
Topics include:
- Identify irregular verbs and explain how to use them appropriately in all tenses.
- List the seven coordinating conjunctions.
- Recognize commonly misused and misunderstood words.
- Determine correct comma placement.
- Explain the difference between a colon and a semicolon.
- Name the four sentence structures.
1-English language
English language communication, writing, vocabulary, essay.
Teacher: Tarik Echfira
3-Unit 1.Foundations of human communication
An overview on human communication, its components.
4-Unit 2: Interpersonal Communication
You engage in interpersonal communication everyday.
5- Intermediate English as a Second Language
ESL002 encourages you to work with new grammar ideas and word choices.
1- Customer Service
Manners of communicating with
customers.
Enseignant: Imane El Sabah
2-Empathy
Customer service level 2 course
Enseignant: Imane El Sabah
3- Customer service representative
Customer Service Representative
Enseignant: Imane El Sabah
4- Outstanding customer services
Outstanding customer services techniques
Enseignant: Imane El Sabah
1- Customer Service: Problem Solving and Troubleshooting
understanding how to troubleshoot and problem-solve specific customer situations
1- La sûreté de l'aviation
Procédures de sûreté
Enseignant: Farid Achour
Dangerous Goods
Dangerous Goods are articles or substances which are capable of posing a risk to health, safety, property or to the environment when transported by air.
Cabin Crew and Flight Crew must receive training in the awareness of possible risks when transporting dangerous goods by air and how to acquire the skills to competently perform their job in case any Dangerous Goods incident should occur.
1- Safety Equipment & preflight check
(SOP) Standard operating procedures- Safety Equipment
1- Flight ground support standard operations
Flight ground support & handling services
Enseignant: Imane El Sabah
First Aid chapter 1 Introduction and assessment
This Chapter details the relevant procedures and medical
equipment to be used by the Cabin Crew in case of an In-flight
Medical Situation/Emergency.
First Aid chapter 2 aviation physiology
Aviation Physiology – It is the effects of the increasing and
decreasing altitude on the human body.
First Aid Chapter 3 communicable disease
Communicable Diseases (also known as infectious or contagious
disease) are caused by pathogenic microorganisms
First Aid chapter 12 medical kits and usage
First Aid medical kits usage and regulations.
First Aid Chapter 4 cardiopulmonary resuscitation
Basic life saving procedures-CPR & relief of choking
First Aid Chapter 5 & 6 medical emergencies
An overview of first-aid procedures for a range of medical
emergencies
First Aid chapter 7 Traumatic emergencies
This course is an overview of the major Traumatic emergencies inflight
First Aid chapter 8 Environmental Illness
This course gives an overview of how to handle some environmental illness
First Aid chapter 9 Birth & Death medical emergency
This chapter provide full training on handling birth & death emergencies.
In-flight Service and Service Sequence
The ultimate objective of in-flight service is to persuade each
and every customer to travel with the same airline on next
trip.
1- Introduction to emergency procedures
Develop skills to handle emergencies
Enseignant: Imane El Sabah
2- Fire fighting cabin crew training
Fire fighting training and techniques for cabin crew
3- Tubulence
Turbulence definition, causes & types
4- Emergencies & Evacuation training
Emergencies & evacuation drills
5-Survival
Survival is a cabin crew training course Focused on ICAO procedures and knowledge and training to deal with such situations.
1- Job Seeking skills
This module provides an overview of tasks involved in finding,
getting and resigning from a job.
2- Mastering Common Interview Questions
Learn how to master the top 10 most common interview questions
you'll encounter when looking for a new job